Reset your password

Did you forget your password? No worries, it happens. Fortunately, users have the ability to reset their own password.

  1. Click the “Login” link in the upper right.
  2. Click the “Forgotten your username or password?” link.
  3. Enter either your email address or user ID and click “Search.”
  4. A Confirmation page will appear. Click Continue.
  5. Open the automated email message sent to you.
  6. Click the link in the email, which will take you back to ctYOUniverse.com to a page where you set your own password.
  7. Type in your new password using the requirements stated on the page, and then type it in again to confirm it.
  8. Click “save changes,” and it should take you to either a page that says “continue,” or back to the home page.
  9. Click the "Log in" link and log in using your new password.
Last modified: Friday, January 29, 2016, 1:01 PM